SHIPPING & RETURNS

 

  • We offer free domestic shipping sitewide for orders over $150. Transit time for non-pre-order items is usually 3-7 business days, depending on your location. .

    All orders are insured through USPS. You will receive a tracking number from USPS once your order has been shipped out.

    Shipping consolidated orders and large items such as vases and furniture can be subject to price adjustment. An estimate will be provided by our team.

  • We charge a flat rate of $120 for your purchase with an extra $3 per item purchased..

    All orders are insured through USPS. You will receive a tracking number from USPS once your order has been shipped out.

    Shipping consolidated orders and large items such as vases and furniture can be subject to price adjustment. An estimate will be provided by our team.

    Please note: Import Fees are regulated by the destination country’s customs policies, and we are not responsible for any additional import fees that could be applied. If you choose to return an item, please note that the shipping cost will not be refunded.

    For all international returns, we suggest you state on the shipping label contents, declaration page and/or customs form: "U.S. Returned Goods" with a $1 USD value. Failure to do this may result in dispatch delay and additional fees.

  • We want you to be completely satisfied with your order from atelier mira so we offer an exchange or a refund for all purchased goods if returned within 14 days of receipt of the package, and if unworn and in its original condition and packaging. Just email us at 193@ateliermira.com to arrange a smooth return procedure.

    Special Condition: Jacques Marie Mage collection is eligible for return and must be shipped within 8 calendar days after delivery. Delivery outside this window will be ineligible and subject to extra fees.

    Return Address: 193 Grand St, Brooklyn, NY 11211

    Please send all returns to our store address. We are not responsible for any returns until they are received in-store.

    For international shipping: If you choose to return an item, please note that the shipping cost is not refundable and a 2.5% processing fee will be deducted from the transaction.

  • ·       Gift cards/Online gift certificates

    ·       Any item that is not in its original condition or damaged due to insufficient return packaging. Please remember to package return merchandise carefully.

    ·      Any item that is returned more than 14 days after delivery (8 days for JMM limited edition)

    ·       Items purchased with a discount

    ·       Eyewear purchased with custom-made lenses 

  • We do not offer or honor refunds. Store credit only.

  • When you purchase an item from us, we thoroughly inspect each frame prior to it leaving our boutique. Additionally, all of our sunglasses have a one-year limited warranty in case of manufacture defect. Non-eyewear merchandise does not have a manufacturer's warranty; therefore, any defective exchanges are determined by the brand. We do not offer a warranty on items purchased on sale. 

    International Warranty Returns:  When a warranty claim is made and the return approved, you are responsible for all shipping fees to our boutique. 

  • Prior to shipping your glasses, they go through inspection for any imperfections, but we can’t guarantee the frame will naturally fit your face. It may require further adjustments to fit you perfectly. In this instance, we encourage you to visit a local optician for a personal adjustment. Most opticians will adjust your frames at no charge, as a courtesy. Contact us for optician recommendations in your city. Do not adjust frames yourself. Excessive force or bending may break the frames / lenses and void your warranty.

  • These terms apply to online sales only. For our Williamsburg boutique, please refer to our In-Store Terms and Policies.

    This site may contain historical information provided for reference only. We reserve the right to modify site content at any time without obligation to update.

    Product prices and service offerings are subject to change without notice. We may modify, suspend, or discontinue the Service (or any part thereof) at any time without liability to you or any third party.

    We strive to display colors and images accurately but cannot guarantee that your computer monitor’s display will be precise.

    We reserve the right, on a case-by-case basis, to limit sales by person, geographic region, or jurisdiction, and to limit quantities offered. Product descriptions and pricing may change at any time at our sole discretion. We may discontinue any product at any time.

 
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