SHIPPING & RETURNS

 

  • We offer free domestic shipping site-wide for orders over $100. Transit time for non-pre-order items is usually 3-7 business days, depending on your location. All orders are insured through USPS. You will receive a tracking number from USPS once your order has been shipped out.

    Please note: Large items/orders may be subject to price adjustment; an estimated will be provided to you by our team.

  • We charge a flat rate of $35 for your purchase with an extra $5 per additional items in the same order. All orders are insured through USPS. You will receive a tracking number from USPS once your order has been shipped out.

    Please note: Import Fees are regulated by the destination country’s customs policies, and we are not responsible for any additional import fees that could be applied. If you choose to return an item, please note that the shipping cost will not be refunded.

    For all international returns, we suggest you state on the shipping label contents, declaration page and/or customs form: "U.S. Returned Goods" with a $1 USD value. Failure to do this may result in dispatch delay and additional fees.

  • We want you to be completely satisfied with your order from atelier mira so we offer an exchange or a return for all purchased goods, if returned within 15 days of delivery, unworn and in its original condition and packaging. Please ensure that your item is eligbile for return (items listed below).

    Just email us at 193@ateliermira.com to arrange a smooth return.

    Please send all returns to our store address. We are not responsible for any returns until they arrive in-store.

    A 10% restocking fee per day will be deducted from the store credit amount if returned after the 15 days return policy.

    • Any limited-edition glasses

    • Gift cards / online gift cards

    • Any item that is not in its original condition or damaged due to insufficient return packaging.

    • Any item that is returned more than 15 days after delivery

    • Items purchased with a discount

    • Eyewear purchased with custom-made lenses

  • We do not offer or honor refunds. Store credit only.

  • When you purchase an item from us, we thoroughly inspect each frame prior to it leaving our boutique. Additionally, all of our sunglasses have a one-year limited warranty in case of manufacture defect. Non-eyewear merchandise does not have a manufacturer's warranty; therefore, any defective exchanges are determined by the brand. We do not offer a warranty on items purchased on sale.

    International Warranty: When a warranty claim is made and the return approved, you are responsible for all shipping fees to our boutique.

  • Prior to shipping your glasses, they go through inspection for any imperfections, but we can’t guarantee the frame will naturally fit your face. It may require further adjustments to fit you perfectly. In this instance, we encourage you to visit a local optician for a personal adjustment. Most opticians will adjust your frames at no charge, as a courtesy. Let us know if you need any recommendations selecting an optical boutique in your city. Adjusting the glasses yourself is absolutely not recommended. Excessive force or bending may break the frames and/or lenses which will void your warranty.

 
Email Us